Questions You Should Ask a Potential Trustee
Q: Are they regulated?
A: EPTC is regulated with FINRA and SEC oversight, ensuring you receive the absolute highest standard of account service and protection.
Q: Are they a fiduciary?
A: EPTC serves as a fiduciary, meaning, we have an obligation to act in the best financial interest of our clients, not all others do.
Q: Do they charge for incoming funding events?
A: Unlike many others in the industry EPTC does not charge on any incoming funding events.
Q: Do they have professional trust accounting software?
A: EPTC is the only company in the industry that has developed and utilized their own patented trust technology systems teamed with trust specific accounting software to ensure accurate accounting, reduce any human error, and service their trusts most efficiently.
Q: Do they have licensed attorneys on staff?
A: EPTC has on site licensed attorneys who provide real time guidance relative to the establishment and ongoing maintenance of the trust and its distributions.
Q: Do they have experienced financial professionals on staff?
A: EPTC has handpicked professionals in a multitude of fields, including finance, to offer you a superior trust experience.
Q: Are they advisor friendly?
A: Many SNT providers force their clients into a pooled investment with little to no options, EPTC provides asset allocation options and are able to work with an outside financial advisor of your choice.
Q: Will I have easy access to my documents and accounting?
A: While others may only provide monthly statements, some of which may only be available upon request, EPTC allows you 24/7 online access to: transactions, statements, balance, and reporting.
Q: Will they assist with purchases requiring a title, i.e. home, vehicle, etc.?
A: EPTC’s dedicated team of representatives are experienced in assisting with purchases requiring title work to ensure you risk for liability is minimized and your assets are protected.
Q: How quickly does their distribution decision process turnaround time take?
A: Whereas others can take an average of weeks to make a distribution decision and process a payment, EPTC stands by their commitment to execute same day distributions for requests received, in good order, prior to the daily 1pm ET cutoff.
Q: Do they have more than 1 billion dollars of benefits under administration?
A: EPTC does, this proves stabilization and security of your funds when placed with us.
Q: Does the trustee have the experience and knowledge necessary to perform the services to fulfill fiduciary responsibilities?
A: Administering a special needs trust can be a complex process and it is critical to have an experienced team of experts administering the trust with a compressive knowledge of maintaining public benefits. EPTC has decades of industry experience and a perfect compliance record.
Q: Will they be able to make objective decisions to administer the trust as you intended, while treating beneficiaries fairly and impartially?
A: Unlike some trust administrators EPTC serves not only as Trustee but also as a fiduciary, meaning they are legally obligated to act in the best financial interest of their clients.
Q: Can the trustee provide continuity in administration of the trust, keeping up with changing laws and spanning multiple generations if necessary?
A: EPTC can! Unlike traditional brick and mortar trust companies who have uniquely drafted trust documents for each client, EPTC’s technology and streamlined trust creation process allows for all trusts to be updated as trust laws change, as well as our in-house counsel who continually reviews changes to trust law and ensures our documents are up to date.
Q: Will they be accessible whenever your beneficiaries have a request, question, or need? What kind of service will the trustee provide?
A: EPTC prides itself on its’ client response team. With standard operating hours from 9am-4pm ET, most client concerns are addressed the moment you call in. With a commitment to respond to all inquiries within one business day.
Q: Is the cost of hiring this trustee competitive relative to the industry, and relative to the services and experience provided?
A: EPTC is the low-cost leaders; significantly beating even the industry’s average cost.
(Link to trustee fees price comparison; to be provided)
Q: Can the trustee facilitate a trust that also requires an MSA?
A: EPTC offers the combination 1st Party (Self-Settled) Special Needs Trust (SNT) + Medicare Set-Aside Trust (MSA) is a combination of two robust trust types, maximizing an individual’s government benefits, Medicare benefits, and settlement proceeds with a Medicare set-aside option.
Q: Is your trustee willing to travel to meet with advisors, settlement planners, the court, etc.? What are my Trust Holding Asset Allocation Options?
A: EPTC is, contact us for more information.